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This activity is part of the Pathways to Excellence in Laboratory Management learning program.

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Intended Audience
This activity is intended for laboratory directors, chief pathologists, section supervisors or managers, and anyone interested in learning more about laboratory management and operations.

Rereleased Activity
This activity originally released as Successful Laboratory Leadership: Taking Action and Getting Results and was available between December 13, 2022, and December 12, 2025. The content was reviewed in April 2024.

Description
NOTE: This course includes 2024 CAP accreditation checklist requirements. Please check your current CAP accreditation checklists for the most recent updates.

This activity focuses on the many leadership roles and responsibilities of the laboratory medical director. Through situational scenarios, you will gain an understanding of how to broaden your sphere of influence for the benefit of patient care and laboratory needs, use change management techniques to support needed improvements, analyze a budget, understand when to build a business case or business plan, use strategic planning tools to make key decisions, delegate tasks, and avoid legal action related to staff behavior. Methods, tools, and related regulatory requirements are covered.

After you’ve completed each module, a summary will be available for you to download in the Resources tab. The course also includes a 15-question assessment.

Objectives
After completing this activity, you should be able to:

1. Recognize opportunities to become involved in key organizational groups to ensure that laboratory and patient care needs are represented.
2. Use change management principles and techniques to implement laboratory improvements.
3. Use data to analyze the laboratory’s budget and create business cases to justify laboratory needs.
4. Interpret laboratory productivity and efficiency measurements.
5. Use strategic planning tools and methodologies to make key decisions.
6. Follow organizational and legal hiring, employment, and performance assessment policies.
7. Describe how to delegate tasks.

Authors/Faculty
Teresa P. Darcy, MD, MMM, FCAP
J. Jerome Oehler, PhD, CPT
Gregory Pomper, MD, FCAP
Michael L. Talbert, MD, FCAP

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The CAP designates this internet enduring material educational activity for a maximum of 3 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at [email protected] or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

The CAP recognizes that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online activity. If you experience difficulty or have any questions, please contact a representative of the Customer Contact Center at 800-323-4040 option 1 or [email protected].

Availability
This activity and evaluation are available December 16, 2025 - December 11, 2028, at 11:59 PM (CT). Upon completion of the activity your credit will be awarded. Your certificate may be downloaded from your Transcript.

CC: LMDLDRSHP12W.2025

Key Words: Personnel

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