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This activity is part of the Pathways to Excellence in Laboratory Management learning program.

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Intended Audience
This activity is intended for laboratory directors, chief pathologists, section supervisors or managers, and anyone interested in learning more about laboratory management and operations.

Rereleased Activity
This activity originally released as Driving Excellence: Tools and Strategies for Managing Quality and was available between December 12, 2022, and December 12, 2025. The content was reviewed in April 2024.

Description
NOTE: This course includes 2024 CAP accreditation checklist requirements. Please check your current CAP accreditation checklists for the most recent updates.

Quality does not just happen in a laboratory. It depends on everyone’s attention to it. This activity is designed to assist the laboratory medical director in the initiation of a quality management program that uses the right monitors and quality improvement tools to track laboratory performance and maintain quality standards through a series of interactive scenarios. The focus of this activity is on the laboratory medical director’s role and responsibilities and is organized into seven self-study interactive modules. These modules provide an overview of quality management in the medical laboratory including how to build your quality program around the 12 quality system essentials. In addition, you will learn techniques for the identification of errors and tips and techniques for conducting a laboratory self-inspection for further monitoring of your laboratory’s quality program.

After you’ve completed each module, a summary will be available for you to download. It also includes a 15-question assessment

Objectives
After completing this activity, you should be able to:

1. Initiate a quality management program that includes use of appropriate metrics and monitors for tracking the laboratory performance.
2. Incorporate the quality system essentials into a quality plan for the laboratory.
3. Use a continuous quality improvement approach when investigating errors, incidents, and complaints that may interfere with patient care.

Authors/Faculty
Ericka Olgaard, DO, MBA, FCAP

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The CAP designates this internet enduring material educational activity for a maximum of 3 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at [email protected] or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

The CAP recognizes that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online activity. If you experience difficulty or have any questions, please contact a representative of the Customer Contact Center at 800-323-4040 option 1 or [email protected].

Availability
This activity and evaluation are available December 16, 2025 - December 11, 2028, at 11:59 PM (CT). Upon completion of the activity your credit will be awarded. Your certificate may be downloaded from your Transcript.

CC: LMDQUALTY12W.2025

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